After reading all the negative reviews I was leery about placing an order but since Wayfair had the cheapest price on the patio deck box I wanted I decided to take a chance. I'm glad I did. My deck box arrived within five days with no issues whatsoever. I won't hesitate to order again in the future.
I try, whenever possible, to buy local, pay cash and support my community with my transactions. When I do go online, I want something of quality and I need it fast. I have Wayfair as my first stop for furnishings for the home. The reviews are helpful, the quality tends to be high overall, and the customer service is very good. I hold their feet to the fire when I am unhappy, and they respond. I think our on-line businesses are as good as we demand they be, and I think Wayfair does a great job.
I just would like everyone to know that Wayfair is awesome. Their customer service was great! She handled my request so quick & easy! I shop a lot online since I am in a wheelchair & this was such a great experience, I had to write about it
I ordered a Luxury Comforter Set from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team!
This store has everything for your home and the largest selection you will find anywhere. I was shopping for Luxury Comforter Set and thought I would find a few here, could not believe the amount they had. I found what I was looking for and they were less expensive than any other stores. They offer free shipping on all items over $49. You will fall in love with there customer service. They are my new go to store.
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Luxury Comforter Set is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product.
During that last few months I have purchased a number of items (Luxury Comforter Set) from Wayfair. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service.
I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair
Love shopping at Wayfair... love the quality, price and service. I returned Luxury Comforter Set, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company.
Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company.
I have been impressed with every purchase I've made on wayfair. I don't look for furniture anywhere else now. You just can't beat the quality and prices. This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever.
This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well.
Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Luxury Comforter Set, one I had priced locally and found on Wayfair for less than half the retail cost. When the Luxury Comforter Set arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Luxury Comforter Set the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Luxury Comforter Set.